Our Carrier Partners

ACC Business was founded on a simple idea: provide small to mid-sized businesses first-rate telecom services with dedicated customer service, all at a competitive price.

ACC Business provides all of its customers' access to the AT&T Network, the largest, most advanced and reliable telecommunications network in the world. The AT&T Global Network is constantly enhanced, upgraded and monitored for excellence, so you'll have peace of mind knowing that all of your important calls and data will get through.

Straightforward telecommunications that small and growing businesses can rely on, that's our business. In fact, with ACC Business, customer service means access to a real person in real time. Put that together with a suite of essential data and voice services and it becomes clear why small and mid-sized businesses across the country are joining ACC Business.

From converged IP solutions to collaboration services to traditional voice and transport services, AireSpring has a host of communications solutions for businesses and carriers of any size. Our services and solutions let you interact seamlessly with your customers, employees, vendors and partners worldwide. So whether you're a large global enterprise or government institution with a need to send voice, video or data globally, or a service provider, local or long distance carrier, or cable operator looking to expand your service portfolio, we've got the product for you.

For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's fastest 3G network and the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries; the largest Wi-Fi network in the United States; and the largest number of high speed Internet access subscribers in the United States.

Birch Communications, headquartered in Atlanta, GA has customers in 31 states comprising southeast, southwest and midwest regions. Birch was the first in its class to deploy its own private IP network utilizing soft switch technology to deliver innovative, high quality, affordable communications services to small & medium business customers.

Throughout its history, Birch has consistently targeted the business customer, fueling its growth with a strong focus on personal attention to its customers at better prices than larger telecom companies.

Cbeyond is the voice and broadband Internet provider built exclusively to serve small businesses. We work exclusively with this growing entrepreneurial class of customers and it shows in everything we do - from our customized packages to our unique customer support. Our local, long distance and Internet packages, anytime account management and industry-first VoIP platform give small businesses the communication tools that big businesses enjoy - at an affordable price.

CenturyLink, headquartered in Overland Park, Kansas, offers a complete suite of communications services. The company has approximately 17,000 employees and operates in 18 states. CenturyLink is included in the S&P 500 and is in the Fortune 500® list of America's largest corporations. For businesses, CenturyLink has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business Class High Speed Internet, satellite TV from DIRECTV®, enhanced data network services, voice and data communication equipment and managed security services. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Ernest Communications, Inc. (ECI) was incorporated in 1997, though its roots in telecom go back to 1984, when Joseph Ernest founded Ernest Telecom, a company devoted to the design and manufacture of printed circuitry for public communications equipment. Paul Masters joined Ernest Telecom in 1992, and over the course of five years held various sales leadership and senior management positions before becoming President in 1996. Coincidentally, The Telecommunications Act was signed into law in 1996, the first major overhaul to telecommunications law in more than a half century. The groundbreaking legislation was aimed at spurring innovative technology for telecom consumers by allowing all qualified companies access to the Public Switched Telephone Network (PSTN). Recognizing the opportunity to gain access to the country’s nearly 200 million local lines, Mr. Ernest and Mr. Masters co-founded Ernest Communications, Inc. (ECI), and the Company quickly became one of the nation's largest telecommunications companies dedicated exclusively to serving multi-location businesses throughout the U.S., building its reputation on 100% network coverage, incredibly simple, yet comprehensive billing, and unsurpassed trouble resolution and account management.

First Communications is a leading facilities-based telecommunications provider specializing in advanced data and voice services for commercial customers as well as residential voice service. Over the past 8 years, First Communications has become one of the largest Integrated Telecommunications companies in the Midwest, including metropolitan areas such as Cleveland, Pittsburgh, Columbus and Detroit.

Profitability and Growth

First Communications has achieved 8 consecutive years of profitability, doubling revenue and tripling earnings since 2005. This organization attributes much of its success to its ability to identify key growth opportunities within a consolidating industry and generating substantial organic growth within its existing sales channels.

Technical Architecture

First Communications understands the importance of providing customers with industry leading services.

DS1 service in over 450 collocations throughout Ohio and Michigan
3,500 route miles of fiber and 230,000 fiber miles
191 wireless structures and 384 wireless tenants
MetaSwitch IP softswitches, class five switches and regional switching centers offer a complete suit of voice services
Access to portfolio of FirstEnergy Corporation’s wireless structures

Customer Focus

First Communications continues to commit itself to creating customer-centric solutions. They recognize that the success of a company depends largely on customer satisfaction. In addition to providing cost-effective solutions and advanced technology, this organization is committed to maintaining customer service far superior than many larger organizations. When calling First Communications, customers do not have to navigate through long menus or experience long, discouraging waits on hold. Real, live customer care representatives are standing by to provide prompt, knowledgeable service.

Whether your needs encompass broadband, voice, data or multimedia communications -- including readily accessible audio-, video- or Web-conferencing -- Global Crossing can provide you the telecommunications solution to meet your needs. Our integrated, global IP-based network was designed for the convergence of voice, video and data, and delivers services virtually anywhere on the planet - quickly, securely, reliably. But more than that, we have a global team of telecommunications professionals dedicated to helping your business grow and succeed.

Consistently, independent surveys demonstrate that our customer service and our employees are the key reasons companies do business with Global Crossing. These surveys indicate that we currently provide the best customer service in the industry. We are continually striving to do even better; it's a promise to our customers.

Presently, Global Crossing is helping 40 percent of Fortune 500 companies, as well as 700 carriers, mobile operators and ISPs worldwide to succeed. Because of our world-class network, our range of IP-based solutions and the expertise and dedication of our employees, we believe we are the best alternative for serving the needs of customers.

Please contact Global Crossing to find out how our employees can make the difference in your customer experience for the better. Don’t take our word for it, find out for yourself – for your success.

Hughes offers an ever-expanding range of broadband products, services, and solutions to enterprises of all sizes, delivering a wealth of benefits to companies in all business sectors.

HughesNet services and solutions are marketed directly by Hughes throughout North America, Brazil, Europe, and India, where it owns and operates the network infrastructure. In other regions of the world, Hughes products and services are available from a growing family of authorized service providers and resellers.

With HughesNet Managed Services, enterprises can leverage the benefits of High Availability, Access Continuity, and Optimized Networks, freeing them to focus on their core operations while Hughes operates their networks. And with HughesNet Digital Media Services, businesses can tap into new revenue streams while saving costs with solutions such as digital signage, customer self-help kiosks, interactive distance learning, and business IPTV.

inContact®, Inc. has evolved over the years from a telecom company to a software provider. The company began in 1997 as UCN, Inc., a reseller of telecommunication services. After a series of strategic acquisitions commencing in 1999, UCN emerged with a new product approach combining a national voice over IP (VoIP) network with innovative, on-demand contact handling and agent optimization technology called inContact. This hosted software delivers a low-cost, flexible, integrated solution to connect your customers with the right agents on time, every time.

In January 2009, we officially changed our company name from UCN to inContact. The name change reflects the emergence from a provider of telecommunications services to the leader in Software-as-a-Service (SaaS) infrastructure for multi-site contact centers and CRM workforces.

The inContact product suite delivers core features and functions on a per-seat basis, with the ability to scale capacity up or down as business fluctuates. Because inContact controls the network in which the applications are hosted, our company is uniquely positioned to serve the contact center market with an affordable and flexible solution. It is also perfect for those with a distributed workforce—either at-home or multi-site employees.

inContact is led by an experienced management team with exceptional depth of knowledge in general management, sales, technology, telecommunications and the contact center market. Because of our leadership, experience, and innovative vision, inContact was an early SaaS player in the contact center market and has emerged as an industry leader.

The inContact platform is making it easier for contact centers to achieve excellence by allowing companies to measure, control, and improve each step of the customer experience.

InterCall is the largest conferencing service provider in the world. Along with a team of over 500 meeting consultants, we employ more than 1500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. We serve over 400,000 individual conference leaders in more than 40,000 organizations around the globe with our range of audio, web and video conferencing services. Our strong U.S. presence, which includes five call centers and 26 sales offices, is bolstered by a global reach extending to Canada, Latin America, the United Kingdom, France, Germany, Australia, New Zealand, Hong Kong, Singapore, Japan and India. With more than 140,000 conferencing ports available globally, InterCall can handle the largest conference calls in the industry.

Internap is a leading Internet solutions company that provides The Ultimate Online Experience™ by managing, delivering and distributing applications and content with 100% performance and reliability. With a global platform of data centers, managed Internet services and a content delivery network (CDN), Internap frees its customers to innovate their business, improve service levels, and lower the cost of IT operations.

Internap provides the tools you need to change the way you do business. And no single company can match the depth and breadth of the Internap technology portfolio and services delivery platform:

Single-source Internet solutions provider
Secure data/applications facilities
Proprietary intelligent route control technology
Reliable, resilient connection to customers
Rich media streaming and distribution
Maximize value of content/web presence

Level 3 continued investments in infrastructure to become a world-class communications provider, and won the trust of the world's most sophisticated communications companies. In addition to ongoing construction, the company expanded its assets with the February 2003 acquisition of Genuity. Over the next few years, and through a major industry downturn, Level 3 pursued a strategy that focused on both the balance sheet and investing for the inevitable industry rebound. Level 3 won the confidence of investors, as the company raised more money than all other NexGen carriers combined; and also of customers, who made Level 3 one of the world's top three Internet traffic carriers.

Today, Level 3 Communications is one of only six Tier 1 Internet providers in the world. The company ranks as one of world's most connected Internet Service Providers (ISPs). And expanding assets have solidified the company's position as one of the largest IP transit networks in North America and Europe.

MASERGY is a global network service provider created to deliver the strongest network experience for expanding mid-size to large enterprises.

Built from the ground up by networking and telecom veterans with a vision and a passion for improving enterprise network service and offerings, MASERGY has pursued and realized innovation in the networking customer experience for enterprises with global operations.

Constantly improving upon a new service model supported by advanced technology and customer-controlled tools, MASERGY has established the reputation and results for unmatched network performance, reliable attention to enterprise needs and industry-leading customer satisfaction.

MetTel has been in the business of providing integrated communications services to businesses of all sizes, across all industries since 1996. Through the tulmultous shifts that impacted many telecommunications service providers, changing the way communications services are developed, sold and delivered, MetTel has remained a well recognized, financially sound provider of cost-effective enhanced enterprise solutions. MetTel is one of the fastest growing, full-service competitive local exchange carriers (CLEC) in the U.S. expanding from its regional base in the Northeast and Mid-Atlantic areas to serve customers in the 48 contiguous states and the District of Columbia.

By aggressively and successfully expanding our service coverage and delivery throughout the country, we remain committed to providing the same superior service, optimal voice clarity, network availability and industry-recognized customer satisfaction levels currently enjoyed by the thousands of retail, healthcare, government, financial services, and professional services companies we serve throughout the nation. Clients from Portland, Oregon to Portland, Maine - mult-state, multi-location enterprises - realize higher value and better return on investment by taking advantage of the MetTel comprehensive portfolio of leading-edge integrated products and services.

NetWolves Corporation is a global telecommunications and Internet managed services providers offering single-source network solutions that provides multi-carrier and multi-vendor implementation to over 1,000 customers worldwide. The Company's principal activity is to design, manage and deliver products and services allowing people and networks to access the Internet and telecommunications networks, efficiently and cost effectively. Some of NetWolves' customers include Suburban Energy, McLane Company, Barnes and Noble, Bloomnet, Liberty Travel, Spacenet and Marchon Eyewear. NetWolves is headquartered in Tampa, FL.

NetWolves LLC was founded in 1998 to introduce a new, innovative Internet security and access device called the FoxBox. In June of that year, NetWolves LLC, through a reverse merger with an OTC/BB company, Watchdog Patrols, Inc., became NetWolves Corporation. Effective September 1st 2008, the company became privately held.

New Edge Networks builds and manages private IP-based wide area networks that do not use the public Internet. Connecting business sites at virtually any address in the United States, New Edge allows businesses to choose any blend of available access technologies - from DSL and T1 lines to fiber-optic and wireless broadband connections - for building private and secure MPLS networks with performance guarantees.

Founding Principles

PAETEC was founded in 1998 when CEO Arunas A. Chesonis and a core team of executives recognized that existing telecommunications providers were failing to respect the most important factor governing the long-term success of any business - first-rate customer service.

Who We Are

Today, PAETEC delivers personalized communications solutions and unmatched service to business-class customers in more than 83 percent of the nation's top 100 metropolitan areas. We are the premier alternative to the ILECs, based on our nationwide footprint, breadth of products, and quality of service.

PAETEC's data and voice products - and our unique value-added offerings - help customers achieve cost-effective solutions.

Corporate Mission

PAETEC's corporate mission is to be the most customer and employee-oriented communications provider.

Corporate Values

Our dynamic growth has been achieved by adhering to basic values that will continue to define PAETEC in the future: The essence of the PAETEC Experience can be summarized in the following four Corporate Values:

Caring Culture
Open Communication
Unmatched Service
Personalized Solutions

Every aspect of our company is aligned with at least one of these four values, whether it is how we run our business, satisfy our customers, or treat our people. There are many reasons why customers initially select PAETEC; however, the relationship established is what keeps them with us.

PowerNet Global Communications is one of the fastest growing telecommunications companies in the United States and was awarded the Inc. 500 private business award for one of the fastest growing and leading private companies in the country. PowerNet Global boasts a management team composed of telecommunications industry veterans, most of whom have 15+ years experience in the competitive telecommunications business.

Operating as a $100 million company and growing, PowerNet Global is a dynamic integrated telecommunications service provider offering leading-edge technologies and aggressive International rates to its customer base. Through the commitment and dedication of the agents and customers it serves, PowerNet Global continues to increase the quality and scope of services for its carriers, business and residential customers.

Built from a foundation of integrity and strong business ethics, PowerNet Global Communications "PNG" was established in 1992 in the basement of President and CEO Bernie Stevens' Cincinnati home. A pioneer of value-oriented communications services as primarily a reseller of residential long distance to agents and affinity groups, PNG has matured to become a full-service provider of integrated voice, data, and Internet solutions to both residential and commercial customers.

PowerNet Global upholds strong values in the telecom industry by delivering the highest quality, reliability and service at a competitive price, and ensuring that the customer is always number one and that its agents always maintain competitive rates and high commissions. By maintaining its focus on customer satisfaction and leading-edge technologies, PowerNet Global is changing the way people think about their service providers.

Premiere Global Services, Inc. is a global provider of applied communication technologies that help businesses automate and improve their business processes. Our solutions are available 24/7, on-demand and require no customer investment in hardware or software.

The Premiere Global Communications Operating System (PGiCOS) supports applications within the following solution sets:

Audio, Web and Event Conferencing & Collaboration
Fax & Document Delivery
eMarketing & Customer Engagement
Notifications & Reminders

Like other industry leaders, Primus delivers high-quality solutions for more than 2.4 million consumers, including small & medium enterprises and multinational businesses. Unlike the rest, Primus takes advantage of global telecommunications deregulation. This allows Primus to bring you facilities-based networks and facilities-based datacenters for a sophisticated line of services to manage your complete E-Business and data communication needs.

Customers coast-to-coast turn to Qwest's industry-leading national fiber-optic network and world-class customer service to meet their communications and entertainment needs. For residential customers, Qwest offers a new generation of fiber-optic Internet service, high-speed Internet solutions, as well as digital home phone, wireless service available through Verizon Wireless, and DIRECTV® service. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.

In 1995, a financial information company called Bridge had a business problem: How to collect financial information from around the world, consolidate that information, and deliver it as part of a powerful trading system to hundreds of thousands of terminals. The big IT and telecom suppliers of the time could not provide a solution to meet Bridge’s requirements. So Bridge built a real-time infrastructure that extended to 45 countries and delivered high reliability to trading terminals at excellent price points.

Around the same time, DiamondNet was formed to fix the Internet performance problem by building a better Internet that avoided the public networking points that often got bogged down or targeted by viruses.

In 1996, DiamondNet changed its name to Savvis, and in April 1999, Savvis was acquired by Bridge. The combination of Bridge’s global, high-performance, secure private IT infrastructure and Savvis’ high-performance Internet represented a new breed of IT that attracted the interest of customers and Wall Street. Savvis made its initial public offering (IPO) in February 2000 and acquired the combined IT structure simultaneously with its IPO.

Since that time, Savvis has grown significantly, both organically and through acquisition. In 2002, when Intel decided to exit the hosting business, Savvis was selected by Intel to provide hosting and network services to their clients. In 2003, Savvis acquired the commercial business of WAM!NET and gained a significant footing and powerful application tools for the media and entertainment, print and publishing, retail, and consumer goods verticals. In 2004, Savvis acquired the assets of Cable & Wireless USA, which included 3,000 marquis enterprise customers, 15 data centers, and significant consulting experience from Exodus Communications, a Tier 1 backbone. Today, Savvis has over 2,000 employees and 28 data centers.

Smoothstone is a leading, nation-wide IP communications provider that designs, integrates and services specifically tailored solutions, including VoIP, for medium size enterprises. Our IP communications platform provides next generation, centrally managed and enterprise strength solutions over a private, nationwide network. This market-hardened platform has been delivering client-centered solutions for over 5 years, making us the oldest managed IP services company in the U.S. Over 99% of our customers are still with us.

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving almost 49 million customers at the end of the second quarter of 2009; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company's customer-focused strategy has led to improved first call resolution and customer care satisfaction scores.

Telecom Recovery is an industry pioneer in the rapid recovery of communications after a telecommunications outage, with a unique focus on the restoration of the incoming calls to existing phone numbers. With Telecom Recovery’s Voice Recovery Service™, complete control of incoming calls to all phone numbers can be restored in only minutes, allowing callers to be handled in almost any way imaginable, and enabling quick adaptation to changing circumstances on-the-fly, even while calls are in progress.

TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

Through ongoing support and feedback TelePacific continually works hard for its customers. As part of its commitment to quality of service, the Company has put metrics in place that create visibility and accountability throughout the organization—metrics TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.

tw telecom, headquartered in Littleton, CO, is a leading provider of managed networking solutions to a wide array of businesses and organizations in 75 markets spanning 30 states and D.C. As one of the country's premier competitive service providers, tw telecom integrates data, dedicated Internet access, and local and long distance voice services for long distance carriers, wireless communications companies, incumbent local exchange carriers, and enterprise organizations in healthcare, finance, higher education, manufacturing, and hospitality industries, as well as for military, state and local government.

We began our business in 1993 as a joint venture with Time Warner Cable (now a unit of Time Warner Inc.). Since 1997, we focused on delivering services to business customers, including carriers and governmental entities, and on expanding from dedicated services into Voice Services, Internet and data.

In July 1998, we became a separate entity apart from Time Warner Cable and were reorganized into Time Warner Telecom LLC. In May 1999, we issued an IPO and became Time Warner Telecom Inc.

In July 2008, Time Warner Telecom became tw telecom

Since 1991, TNCI has been a leading national telecommunications provider delivering an unmatched balance of industry experience and stability. Now more than ever, our proven ability to help our Customers navigate a shifting and often times chaotic market presents unique opportunities for our Customers to compete and win. As other telecommunications providers come and go, TNCI continues to prove we are here to stay, in part due to the 30 years of marketing leadership and financial success of our parent company, Trans National Group.

TNCI is profitable, financially solid and most importantly, renowned for consistently delivering on our commitments to our Customers. This financial strength feeds our ability to continually enhance our programs and fortify our solutions portfolio with the best of today’s technologies while targeting those of the next generation.

At TNCI we make it our business to know where the market is heading and we work closely with our Customer and Partners to lead the way.

Verizon Communications Inc., headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon's Wireline operations provide converged communications, information and entertainment services over the nation's most advanced fiber-optic network. Wireline also includes Verizon Business, which delivers innovative and seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 235,000 and last year generated consolidated operating revenues of more than $97 billion.

Having a vision doesn't make us better, but living that vision does! So what is NuVox's vision?

To be the market leader in delivering communications solutions to business customers.

Sounds simple. But how do we do it? By developing solutions for our customers and then taking care of our customers. What gives NuVox the edge?

A robust feature-rich network
An unparalled product set, specifically designed for business customers
Experienced management team
The best sales force in the industry
A team that takes care of our customers - 24 x 7 x 365

From the small business with just a few lines, to very large businesses requiring everything from voice and data, to internet security and private networking, we're here to keep you connected.

Because Business is on the Line.

XO Communications is one of the nation’s largest communications service providers focused exclusively on businesses, government, and carrier and wholesale service providers nationwide.

We serve customers through two primary business units:

XO® Business Services provides managed services and converged Internet Protocol (IP) network services that combine voice, Internet access, and private data networking for small and medium sized companies, enterprises, national and government accounts.

XO® Carrier Services delivers high bandwidth IP and inter-city network transport services for domestic and international carriers, service providers, cable companies and mobile wireless operators.

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