REASON #1 - STABILITY

Selecting a Master Agency is much like making a long-term investment. You want to make sure that your investment is not only safe, but also has great prospects for growth. Since 1986, over 1,500 telecom agents and VARS have put their trust in MicroCorp. Here are just a few reasons why:


• History — MicroCorp was the first telecommunications Master Agency and has successfully been supporting sales agents throughout the country since 1986.

• Trust — MicroCorp is seated on the Advisory Board of many of the telecom carriers that serve as our vendors. When you partner with MicroCorp, your voice is heard.

• Recognition — MicroCorp has won many carrier and industry awards throughout the years, including being named every year as “One of the Top 50 Channel Programs in the Telecommunications Industry” by Phone + Magazine.

• Safety — MicroCorp is one of the safest Master Agencies to call home. We have the sales volume and billing base to meet all commitments and the processes, systems and people to not only help you win more business but retain the business you already have. Read More

REASON #2 - PARTNERSHIP

At MicroCorp you are treated like a partner, not a sub-agent. This may seem like a simple statement, but at MicroCorp we take our partnerships very seriously. Therefore, when you partner with us, here are some of the differences you can expect:


TRANSPARENCY — At MicroCorp, we provide you with total transparency to the commission percentages we make from each carrier. You will always know exactly what we are paid and benefit from the collective revenue contributed to each carrier agreement.*
 
PARTICIPATION — We welcome our Agent Partners involvement to help build a better program for you, MicroCorp, and the service providers we represent. Therefore, we encourage you to participate in one or more of the committee’s that drive our business. Participation can be sitting on a negotiating committee with a specific provider*, or a process improvement committee that helps drive efficiency for all involved. At MicroCorp, you always have the opportunity to get involved, be heard and make a difference. This is your Master Agency and we feel you should have a voice.
 
OWNERSHIP — If your Master Agency went out of business, what would happen to your revenue stream? This is something every agent must consider when selecting a Master Agency.  At MicroCorp, your revenue stream is not only safe because of the conservative way in which we run our business, but we decided to go one step further.

Based on the carrier sales you make through MicroCorp, we are the FIRST and ONLY Master Agency that provides you with legal ownership in your share of the commission revenue earned from our service providers. Quite simply, if we went out of business, your revenue stream is protected.

Transparency, Participation and Ownership are just a few ways in which we treat you like a real partner.

*Subject to the terms and conditions of a fully executed MicroCorp and or Provider Confidentiality Agreement. Read More

REASON #3 - ORDER MANAGEMENT

MicroCorp manages your orders so you can focus on other things, like building your business. But at MicroCorp, we take managing your orders to a whole new level. This is why we built Nautilus, our hosted back office management system. In fact, it has been said that we are fanatical about the management and support of your orders.


• MicroCorp is the FIRST and ONLY Master Agency that manages your orders with our proprietary Quality Assurance Benchmark system. This system is part of Nautilus and measures the progress of your orders by nine different milestones. Each of the nine milestones has its own SLA benchmark that is broken down by service provider and all of the products that provider sells. Based on the number of service providers we support, the products they sell and the number of milestones we track, there are over 36,000 different benchmarks in our system.

• If a progress milestone is ever at risk or fails, the appropriate person is automatically notified. Responses can be entered into our Order Management system by simply replying to an e-mail.  

• All parties are kept on the same page. Our system supports true Collaboration between our back office staff, the agent, the carrier, the end customer and even an equipment vendor if necessary. Account status, notes, escalations and benchmarks are available to view by all parties that have the privilege to do so.

• Our Quality Assurance program also includes workload management. The Nautilus system provides dashboards for all quotes, orders and trouble tickets being tracked. Based on these dashboards, workloads are balanced to help insure nothing falls through the cracks. In the event that something does, other internal alarms are automatically triggered.

MicroCorp has turned the art of order management into a science. No other Master Agency provides this level of management over your orders. The Quality Assurance Benchmark system was developed by MicroCorp and is only one of the many modules that make up the Nautilus back office system.

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REASON #4 - INNOVATION

Our Innovation is focused on simplifying the management of telecom assets for you and your customers. As a direct result of MicroCorp's innovation, we help you open doors, close deals and retain customers,

Imagine being able to offer your customers the ability to manage all of their telecommunication service assets from a single platform. Insite, MicroCorp’s Telecom Environment Management system, allows you to add real value to your customer base by helping them save money, manage their telecom assets and remove the chaos associated with monthly telecom expense management.
 
Insite is a hosted web-based application that is part of the MicroCorp integrated back office platform. Insite manages all types of telecom assets, including wireline, wireless, and even equipment assets. Insite can manage the assets your customer may already have in place. However, when your customers order new services through MicroCorp, their inventory will update automatically from our provisioning management system.
 
Insite goes beyond traditional Telecom Expense Management (TEM) and provides your customers with the real value and power of Telecom ENVIRONMENT Management. Insite is just another way that MicroCorp is simplifying the management of telecommunication services for your customers while providing your agency with the tools necessary to open doors, close deals and retain customers.

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REASON #5 - FLEXIBILITY

At MicroCorp, we work with professional telecommunication agencies of all types and sizes.

In fact, some are Master Agents themselves. When you are ready to partner with MicroCorp, we will build a program that caters to your business model. As a partner, we are here to help you succeed and grow your business. We allow you to pick the support model that is right for your business, and we do not tie you down to heavy commitments or quotas. At MicroCorp, we earn your business every day; and because we do our job so well, we know we will continue to earn your business long into the future.
 
Contact Us today and start the process in what is sure to become a Great Partnership!
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