For partners, a unified communications rollout can be a challenge. The actions you take to help establish a rollout can be the start of business relationships that last long after the individual partner has retired. Help build those relationships with the top five points to know to make a unified communications rollout work.
Unified Communications Rollouts: What You Need to Know
Make sure everybody is involved. Before you’re even in a position to start a rollout, get ready in advance by bringing in perspective from all the major stakeholders. You may not use all of that perspective, but by getting it, you increase the chances of spotting problems before they crop up, right in the earliest stages.
Be ready with an answer. It’s a safe bet that your customer will ask a lot of questions in the earliest stages, and that’s just what you want to happen. All these questions help suggest issues to watch for, and again, the kinds of things you can head off at the pass later, and establish your reputation for being knowledgeable in unified communications.
Know what’s available. A unified communications rollout can be a big process; it’s easy to overlook some key points. Consider adding lesser-known technologies like redundant connections to fuel stability. This makes the rollout go more smoothly and work better down the line.
Prepare for the worst. Light Network’s VP of engineering, Ryan Harrelson, makes one point crystal clear: “Overall deployments of midmarket customers never go as easy as planned.” Keep this in mind, watch out for things like number porting and the development of design documentation, and be flexible so you can address issues that pop up.
Engagement, always. Get regular feedback about the process, and then be available to make the desired changes. Don’t just take that feedback from one or two sources, either; try to get a complete cross-section or even poll the entire user base. These points help build engagement and reinforce your positive image.
What to Do When You’re Ready for a Unified Communications Rollout
Don’t leave your next rollout to chance. Prepare by considering what we’ve said here. Then, get in touch with us at MicroCorp. We can help you deploy unified communications and UCaaS to ensure your rollout is as smooth as possible.