Unified Communication Migrations Prove Value and Struggle with Increased Data

A look at issues connected with unified communications migrations.Unified communications improve mobile operations, add to emergency planning, reduce costs, or just improve communications within offices. These are just some of the benefits that have compelled widespread use. Yet the rise of big data along with unified communications has posed some challenges, and made unified communications migrations both difficult and that much more valuable. Read on to learn what challenges your customers may face with a migration.

What Impact is Big Data Having on Unified Communications Migrations?

Big data is delivering changes of its own and forcing those considering unified communications migration to look more closely at how it’s accomplished.

More data, more problems. Big data requires data to operate. It’s right there in the name. Unified communications systems can be positively staggering sources of data, but it needs to be collected, stored, and accessible by analytics systems in order to be put to use. This means that when the unified communications system is deployed, it also needs to have not only facilities to gather the data generated—call times, call lengths, content of the call and so on—but also a means to gather that data and move it to the analytics systems.

A cloud connection. Analytics functions have made great strides in cloud connectivity, and thankfully, so have unified communications systems. Since both systems have localized equivalents, though, it may mean that special accommodations need to be reached, especially for firms making the decision to do either analytics or unified communications in-house. An in-house analytics system, for example, may not be able to readily connect to a cloud-based unified communications system, and vice versa, unless proper advance planning has been done.

One improves the other. While it’s immediately clear how unified communications improve big data—it’s one big source of data fodder for analysis—it may be less clear that analytics improve unified communications. Take the analysis tools big data offers and discover all sorts of useful things. For instance, analytics can tell when a unified communications system is experiencing unusual lag or issues in voice quality. It can also tell why and provide insight on how to fix problems.

How to Help Your Customers Best Incorporate Big Data in Unified Communications Migrations

There’s a lot of value in putting big data to work, but it requires specific advances right at the unified communications migration level. Big data needs to be planned for and incorporated, start to finish. To make sure you’ve got everything you need to do the job right, start by getting in touch with us at MicroCorp. Our array of unified communications solutions helps ensure your unified communications migrations achieve all the outcomes you could want, including big data accommodation. So reach out to us and let your unified communications systems take full advantage of big data’s power.

About The Author

Phil Keenan

President
Phil has over 30 years of experience in telecom and unified communications. With his deep experience building innovative channels to market, Phil directs strategy to deliver high value, partnerships and solutions.

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