Commissions Analyst


Position Summary

The Commissions Analyst reports directly to the Commissions Manager. The Commissions Analyst will be responsible for the tracking and processing of carrier commissions to agents.

Key Responsibilities

· Process commission files from assigned carriers monthly

· Ensure receipt of carrier commission files and associated payments

· Ensure that payment and commission file details match

· Using carrier files, prepare Excel spreadsheets for upload into commissioning system, ensuring that agent id and percent payout are accurate

· Ensure provisioned orders are paid timely and accurately. Mark with a date of first commission payment

· Document monthly issues, comments, variances, etc. in individual carrier review notes

· Provisioned orders that are not paid in SLA timeframes should be investigated and escalated to carriers for resolution, as required

· Work with carriers to resolve missing commission files or payments

· Review and verify commission files prepared by team members for accuracy

· Research and respond to commission inquiries from agents and carriers via email, phone, system trouble tickets, or profile notes

· Assist in the final preparation of agent commission statements at month end

· Recommend, document, and implement a system and process improvements

· Investigate, resolve and/or escalate to management significant variances and issues discovered

· Respond to management request for information

· Prepare special financial studies and analysis as directed by management

· File all documents appropriately

Secondary Job Functions

· Assist manager with agent and carrier contract management as requested

· Assist team members as needed

· Provide backup to team members when they are out of office

· Assist in training agents on the commission process

· Other responsibilities as assigned


· Position requires a high degree of business acumen, attention to detail, and leadership skills

· Prior commissions reporting experience

· Bachelor’s Degree with emphasis in accounting and finance

· Minimum 3-5 years of prior work experience

· Excellent verbal and written communications skills

· Ability to solve practical problems and deal with multiple variables with minimum

· Mid-level knowledge of Excel and Microsoft Office

· Exceptional organizational skills

· Able to self-manage

· Detail oriented

· Very strong customer support skills

Job Type: Full-time