February 19, 2016
Telecom Distributor, MicroCorp, raises the bar one again for cable support- project management for hospitality and multi-site Ethernet Deals. Partners can get their life back while still doing large cable deals.
Marietta, GA – MicroCorp, distributor of commercial data, voice, cable, UC and data center services, announced today enhanced project management services for Ethernet and hospitality deals through the promotion of Josh Ripley to Cable Business Manager. Ripley will lead a team of four cable specialists now offering Ethernet project management from pre-sales to implementation. These enhancements are in addition to the full-service provisioning already provided on every MicroCorp order.
“Josh’s tenacity and spirit toward elevating the partner experience makes this an exciting move for our valued partners and MicroCorp,” commented Dave Harvey, VP of Operations for MicroCorp. “With the explosion of our Ethernet business, and the complexity surrounding those deals, we needed his expertise and creativity to advance our projects and streamline customer acquisition process. Ripley provides depth of experience with a holistic approach to the cable carriers from a training, pre-sales and implementation aspect.”
As the business manager over cable, Ripley will lead MicroCorp’s focused project management efforts within Ethernet. Ripley’s team will support a base of more than 1,500 selling partners to help navigate their orders through providers’ Hospitality and Complex Order business rules, processes and systems. Supporting Ripley is Lorrie Powell, Complex Cable Project Specialist, who becomes the single point of contact and project manager for 10-plus site multi-location orders. MicroCorp partners can turn over large requests and have dedicated cable project management with all carriers covering every step to final install completion. Ripley will manage a defined escalation path with carriers to remedy issues as they arise to keep projects on track.
A tenured project manager of WAN sales, Ripley has served on MicroCorp’s cable team since 2013. Prior to joining MicroCorp, Ripley worked as a cable manager at Intelisys. Ripley boasts experience and talent within the hospitality vertical, bringing creative solutions to solving the issues of increased connected devices within hotels, as well as the growing guest room tech needs. Ripley and his team will leverage MicroCorp’s deep experience within carrier provisioning systems as well as our world-class Nautilus back-office platform to deliver the high-touch provisioning and project management support that has become the foundation of MicroCorp’s best in class partner support structure.
For more information on MicroCorp’s complex bid support or to become a partner, visit www.microcorp.com.
MicroCorp is the premier value added distributor of telecom and cloud solutions. Since 1986, we have simplified the purchase and management of telecommunications services for business customers. Today, the MicroCorp People Powered Network™ is nothing short of the most powerful combination of back office systems, people and support offerings in the industry. MicroCorp can be your whole back office or an extension of your current team, so you can focus on growing your business profitably. With a portfolio of solutions from more than 50 premier telecom and cloud providers combined with our collaborative back office portal, Nautilus, we are the trusted, skilled partner for a national network of agents, MSPs and VARs.